FAQs
What do I need to know about office hours and scheduling?
Each therapist has different availability during the week, so please discuss appointment times with your therapist or our office manager.
The Office Manager is available Mon-Thurs 8:30am – 4:30pm, and Friday 8:30am – 12:00pm. During these hours, we can assist you with scheduling, billing questions, insurance claims, or other personal issues. You may be connected to our answering machine during business hours if our staff member is away from the desk or helping someone here in our office. Please leave a message and your call will be returned as soon as possible.
How do I decide which therapist is right for me?
Our website can assist you in finding the person who is the best fit for you and your needs. Please review our bios. Our office manager can also assist you with this decision.
How long is a typical counseling session?
The first session usually lasts one full hour. Subsequent sessions are typically scheduled for 50 minutes. Sessions are generally scheduled weekly or as agreed upon by you and your therapist.
What should I do if I have an emergency?
You can call our office during business hours, and someone will return your call as soon as possible. During off hours, or on weekends, please contact the Emergency Response Services at (309) 671-8084 or go to your local Emergency Department.
What is the policy for cancellations?
You are requested to call our office and cancel your appointment at least 24 hours in advance. Please be advised that you may be charged for a full session if this requirement is not fulfilled.
Note: Insurance will not cover this cost.
What are my responsibilities in therapy?
- To set and keep appointments with your therapist
- To provide your therapist with honest, appropriate, and accurate information necessary to deliver quality mental health services
- To assume responsibility for yourself in the therapy process, and to work in a cooperative manner to accomplish those goals
- To ask questions and be willing to consider new options for behavior
- To keep the therapist informed about changes or progress that may have an impact on your therapy
- To keep your account current
What do I need to know about my payments?
We will bill your insurance as a courtesy to you. All co-pays and deductibles are due at the time of service. It is your responsibility to contact your insurance company regarding eligibility, benefits, and authorizations.
Do I qualify for EAP (employee assistance program) through my employer?
You can contact your human resources department to find out if this service is provided, or our office manager may be able to answer your questions.
As a divorced parent, if I bring my child – who is responsible for the bill?
The parent that brings the child to the first visit and signs all the paperwork will be the responsible party despite what the court orders.